Refund policy

Last Updated: October 9, 2026

Thank you for shopping with DN Creations! 💗 We take pride in offering creative gifts, stylish accessories, and thoughtfully selected products.

Please review our return and refund policy before placing your order.

All Sales Are Final

All sales are final.

DN Creations does not accept returns or offer refunds, exchanges, or store credit for change of mind, incorrect size or color selection, personal preferences, or items ordered by mistake.

We encourage customers to carefully review product descriptions, sizing information, colors, and order details before completing their purchases.

Damaged or Defective Items

Your satisfaction matters to us, and we want every order to arrive in excellent condition.

If your item arrives damaged or defective, we will gladly provide a replacement at no additional cost, subject to verification and availability.

To request a replacement, please contact us within 7 calendar days of delivery and provide:

Your order number
A brief description of the damage or defect
Clear photographs of the damaged item
Photographs of the original packaging, if available

Please retain the item and packaging until your claim has been reviewed.

Once your claim is approved, we will arrange a replacement of the same item whenever possible.

If the original item is unavailable, we will contact you to discuss an appropriate resolution.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 calendar days of delivery.

We will review the issue and, when an error is confirmed, arrange for the correct item to be sent at no additional cost.

Personalized & Custom Orders

All personalized, customized, and made-to-order products are final sale.

Please carefully review names, spelling, dates, colors, and other personalization details before submitting your order.

DN Creations is not responsible for errors in personalization information supplied by the customer.

However, if we make an error in fulfilling your customization instructions or your item arrives damaged or defective, we will work with you to provide a replacement or another appropriate remedy.

Replacement Shipping

Customers will not be charged additional shipping fees for approved replacements involving damaged, defective, or incorrectly fulfilled orders.

Please do not return any merchandise without contacting DN Creations and receiving instructions first.

Order Cancellations

Because we begin preparing orders promptly, cancellation requests are not guaranteed.

Please contact us as soon as possible if you need to request a cancellation. We will review requests individually based on the order's processing status and applicable requirements.

Refund Exceptions

Our standard policy is to offer replacements rather than refunds.

However, nothing in this policy limits any rights or remedies customers may have under applicable consumer protection laws. Refunds or other remedies will be provided when legally required.