Shipping policy

Last Updated: October 9, 2026

Thank you for shopping with DN Creations! We take pride in preparing your orders with care and want to make your shopping experience as smooth and enjoyable as possible.

Order Processing

All orders are typically processed within 2–4 business days after payment confirmation.

Business days are Monday through Friday, excluding weekends and holidays.

Processing time includes preparing, packaging, and getting your order ready for shipment.

Please note that processing times may be extended during holidays, promotional events, or periods of high order volume. If a significant delay occurs, we will make reasonable efforts to notify you.

Shipping Rates & Delivery

Shipping costs are calculated and displayed at checkout based on the available shipping methods and your delivery address.

Estimated delivery times depend on the shipping carrier, destination, and selected shipping method.

Please note: Processing time and shipping time are separate. Delivery estimates begin after your order has been shipped.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take some time to update after the carrier receives your package.

Shipping Address Accuracy

Please double-check your shipping address before completing your purchase.

DN Creations is not responsible for delivery issues caused by incorrect or incomplete shipping information provided during checkout.

If you notice an error, please contact us immediately. We will do our best to assist before your order ships, but address changes cannot be guaranteed.

Additional shipping charges may apply if an order must be reshipped due to an incorrect address.

Shipping Delays

Although we work hard to get orders shipped promptly, delivery delays may occur due to weather conditions, holidays, carrier disruptions, or other circumstances beyond our control.

We appreciate your patience and understanding when unexpected delays occur.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

Verify the shipping address on your order.
Check around your delivery location and with household members.
Contact the shipping carrier for additional delivery information.
Contact DN Creations if you need further assistance.

We will make reasonable efforts to help investigate missing shipments and determine available resolution options.

Damaged Orders

We want your order to arrive in excellent condition!

If an item arrives damaged, please contact us within 7 days of delivery and provide:

Your order number
A description of the damage
Clear photographs of the damaged item and packaging

We will review the issue and work with you toward an appropriate resolution, including replacement or refund when applicable.

Shipping Availability

Available shipping destinations and delivery options will be displayed during checkout. Orders can only be shipped to addresses supported by our current shipping settings.